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ErgoPromise Guarantee

Superior quality. Safe, happy babies.

Ergobaby never settles for less than exceptional. From materials to workmanship, our carriers are built to last for years to come as your baby — and family — grows.

That’s why every Ergobaby carrier comes with the ErgoPromise LifeTime Guarantee. If you find a manufacturing or material defect, we’ll replace your carrier or part at no charge.

We stand by our products so you can carry your precious cargo with confidence.


ERGOBABY LIMITED WARRANTY POLICY AND GUIDELINES

Ergobaby products were designed to carry and comfort the most precious cargo of all. With this in mind, we use exceptional materials and workmanship to create products that families trust day after day, and in many cases, baby after baby. We strive to exceed your expectations not only for comfort and ergonomics, but also quality and durability, and stand behind all our products with outstanding customer service and warranties as described below.

The ErgoPromise™ Lifetime Guarantee
(for applicable products manufactured in 2017 and after)

The ErgoPromise™ Lifetime Guarantee covers all baby carriers (including hipseats and wraps) manufactured in 2017 and after, and provides a limited warranty against manufacturing defects* in materials and workmanship for the lifetime* of the product. BABYmatters will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.

The ErgoPromise™ Lifetime Guarantee does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Only original, unaltered and unmodified items and workmanship are covered.

Applicable products eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to BABYmatters along with proof of purchase for an evaluation.

*Manufacturing Defects: A manufacturing defect exists if the product departs from its intended design. Defective materials (buckles, straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered by Ergobaby’s warranties.

*Lifetime: "Lifetime" does not mean your lifetime. Rather, “lifetime” refers to the lifetime of the product and its component materials. While we strive to use exceptional materials in our products, all materials wear out and deteriorate over time with use and exposure to natural elements, and a product’s lifetime is based on its usage in accordance with its instructions, how well it is cared for and how old the product is.

*Wear and Tear: All products are subject to normal wear and tear, which is damage that naturally occurs with normal use. All components and materials deteriorate over time, use and exposure to natural elements, and there is a natural breakdown and fading of fabrics over normal use and time.

2 Year Warranty - Strollers

Ergobaby provides a 2 year limited warranty, from the time of initial purchase, on its strollers, including the Metro Compact City Stroller and 180 Reversible Stroller (but excluding stroller accessories), against manufacturing defects* in materials and workmanship. BABYmatters will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.

This limited warranty does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Only original, unaltered and unmodified items and workmanship are covered.

Applicable products eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to BABYmatters along with proof of purchase for an evaluation.

1 Year Warranty

Ergobaby provides a 1 year limited warranty, from the time of initial purchase, on all products not covered by the ErgoPromise™ Lifetime Guarantee or the 2 year warranty for strollers, against manufacturing defects* in materials and workmanship. BABYmatters will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.

This limited warranty does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Only original, unaltered and unmodified items and workmanship are covered.

Applicable products eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to BABYmatters along with proof of purchase for an evaluation.

Submit a Warranty Claim

If your product has legitimate manufacturing defect, please contact your local retailer so that we can assist in determining which warranty may be applicable. Proof of purchase and return mailing of the applicable defective product may be required. Return shipments must be prepaid and insured. If the claim is determined to be valid, any replacement part or replacement product will be at the discretion of BABYmatters, based on the type of product returned and the availability of replacement parts, styles, models, colors and patterns.

Refunds and Exchanges

All refunds and exchanges are handled through your local retailer.

Different or additional warranty rights may exist in the purchaser’s jurisdiction. To the extent that different or additional warranty rights exist under the laws of the purchaser’s jurisdiction, those warranties shall apply and be in addition to the warranty rights referenced herein.

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